deluxPrivacy Policy
This page describes what we collect when you use delux and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our live-dealer tables and sportsbook, we collect certain personal and financial information. We use this data only for account verification, payment processing, and legal compliance — never to sell to third parties or share with external operators.
Our data practices follow industry standards and applicable law in the jurisdictions where we operate. We encrypt sensitive information, maintain secure servers, and limit access to your data to staff who need it for their roles. If you have questions about what we collect, how we use it, or your rights regarding your data, this policy explains everything. We also describe how you can request access to your information, ask us to correct or delete it, or lodge a complaint if you believe we've mishandled your data.
What We Collect and How We Use It
When you register a delux account, we collect your name, email address, phone number, date of birth, residential address, and citizenship. We use this information to verify your identity and confirm you meet the eligibility requirements set by applicable law in your jurisdiction. We do not collect more personal data than necessary for this purpose.
When you fund your account on delux, we collect payment method details — bank account numbers, DANA / e-wallet / mobile banking / local payment / online payment / e-wallet identifiers, or credit-card information. We process this data only to execute your deposit and withdrawal requests. We do not store full credit-card numbers; instead, we retain tokenised versions that allow us to process future transactions without re-entering sensitive information. Payment processors (such as payment gateways that handle mobile banking or local payment transactions) may also collect and store some data directly — we recommend reviewing their privacy policies to understand their practices.
On delux, we track your gaming activity — which games you play, your stakes, your wins and losses, and your account balance. We use this data to settle bets, calculate payouts, detect fraud, and comply with anti-money-laundering (AML) regulations. We do not use this data to profile you or sell insights to third parties. We also collect technical data — your IP address, device type, browser, and connection quality — to optimise our platform and detect security threats. This data is retained for a limited period and then deleted unless we have a legal obligation to keep it longer.
We may collect information about your interactions with our support team — emails, chat logs, and complaint records. We use this data to improve our customer service and resolve disputes. We do not share these records with third parties unless required by law or as part of a legal proceeding.
Your Rights and Our Commitments
You have the right to access the personal data we hold about you. To request a copy, contact our support team through your delux account dashboard. We will provide a copy within a reasonable timeframe, typically within 10 business days. You also have the right to correct inaccurate data — if your address or name has changed, you can update it directly in your account settings or request our assistance.
You have the right to request deletion of your data, subject to legal constraints. Some data — such as transaction records needed for AML compliance — must be retained for a specified period. We will delete other data upon request once retention obligations are satisfied. Deletion may take time, as we need to securely purge records from our systems and backups. To request deletion, contact our support team.
We do not send marketing emails or promotional messages unless you explicitly opt in. If you receive unsolicited marketing from delux, you can unsubscribe by clicking the link in the email or by updating your preferences in your account settings. We also do not use cookies for tracking or profiling — our site uses only essential cookies to maintain your session and remember your language preference.
We at delux are committed to transparency about how we handle your data. If you believe we've violated your privacy rights, you have the right to lodge a complaint with us and to escalate to your local data-protection authority.
Our delux servers are located in data centres within Southeast Asia and may also process data on servers outside your jurisdiction. We ensure that data transfers comply with applicable law and that our processors maintain equivalent security standards. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and use delux, your data may be processed by a mix of local and regional servers.
We retain your data for the duration of your delux account plus a retention period specified by law (typically 5–7 years for financial records under AML regulations). After this period, we securely delete your information unless we have a legal obligation to keep it. You can request account closure at any time through your dashboard or by contacting support — we will begin the deletion process immediately, subject to outstanding legal holds.
How to contact us about privacy
- Email our support team through your delux account dashboard for data-access or deletion requests.
- Use the contact form on this site if you have a privacy complaint or enquiry that requires escalation.
- Our response window for privacy enquiries is typically 7–10 business days. Urgent requests may be prioritised.
- If you believe we have not resolved your privacy concern, you may lodge a formal complaint with your local data-protection authority.
We review this policy periodically and may update it to reflect changes in our practices or applicable law. Material changes will be communicated through your delux account dashboard or via email. Your continued use of delux after any update constitutes acceptance of the revised policy. If you have questions about this policy or our data practices, our support team is available in English during business hours.